“Your most unhappy customers are your greatest source of learning.” – Bill Gates
Instead of being scared of the negative review, why don’t you turn the tables around and turn it into a blessing in disguise?
With proper planning and careful preparation your customer feedback campaign will generate useful and meaningful data that you can use to fuel tests to improve your website’s conversion rate.
It’s vital to know what customers are saying about your brand in order to provide support and also to engage with them. This is where social CRM comes in.
Find out how one bed-supply company gets the upper hand by delivering a great first impression with their thoughtful, quirky first step in customer service.
The best time to tweet? Customer service, good and bad. Mumford & Sons, cats and the best of Vine. The latest Browser Media My Five.
Power to the (digital) people. How can you use blog posts and social media to make noise that will actually be heard?
Google Nexus One: Have Google really prepared for their users’ demands and expectations? The buzz says ‘no’ but we remain optimistic.